1. Q. Why
AccuLinQ is better than Prepaid Calling Card? A. AccuLinQ
only charges for actual usage, and the monthly fee is
not charged during inactive months. There are no surcharges,
no commitments, and no minimums. AccuGroup Long Distance
products provide the lowest rate you will find without
any hidden fees.
3.
Q.What is the difference between Select Access and Non-Select
Access? A. Most calls
in the US will be 4.9¢ per minute. The 4.9¢ rate
applies for Select Access Areas which are determined
by the phone number you are placing the call from.
You may enter the originating phone number on the
home page to determine if the area is a Select Access
Area. If the number is not in a Select Access Area,
then the rate is 8.9¢ per minute.
5. Q. What
is the Credit Limit for? A.The Credit Limit is the amount
of credit we extend to you for the billing cycle. You are
able to choose your credit limit amount. This is the total
amount that can be charged during your billing cycle.
7.
Q. What is QuickLinQ? A. Speed
up the dialing process with QuickLinQ. Here's how it works:
A) You give us a phone number from
where you Place many of your long-distance calls from.
B) We program your phone number into our system.(Up to
3 Phone Numbers per Pin)
C) When you dial the toll-free access number to make a
call, our system will automatically recognize your account
and enter your 11-digit PIN for you.
9.
Q. Is this a prepaid calling card? A.AccuLinQ
is a Postpaid Service. You only pay for the calls you make
and if you do not use our service during the month there
is not a monthly fee.
10. Q. Will
I receive a Bill? A.To can
receive a paper bill each month for an additional $ 1.00 each
month. This is only charged when you use the account.
11.
Q. Can I view Bills Online? A.You
can view your bill online quick and easy. Call records are
updated daily so you can see your call records within 2-3
business days after making the call. This allows you to see
what you are being charged and monitor your account.
14. Q. What
are the Local Access Numbers? A.You
dial the same 800 number anywhere in the US and if you are in Select
Access areas you are billed the lower rate.
15.
Q. How do I get my password for Web Billing?A.
Go Home page and click
on Get My Password. Put in your 7 Digit Account
number(Phone Number Without area code) or email address
and your password will be sent to the email address on
file.
16. Q.
Are there any Surcharges, Connection Fees or Hidden charges?
A.We charge a $ 1 monthly billing
fee charged only when you have usage. Also, there is a 60
cent per call fee when you make a call from a pay phone.
18. Q.
What is the USF fee? A.In
May of 1997, the Federal Communications Commission (FCC)
adopted rules that mandated that telecommunications carriers
pay into a federal program called the Universal Service
Fund (USF). This fund helps provide affordable telecommunications
services for low-income customers and customers in rural
areas. It also provides discounts on Internet access for
eligible schools, libraries and rural health care providers.
The USF is collected from telecommunications carriers and
administered by the Universal Service Administration Corporation.
They are responsible for disbursing the funds according
to eligibility criteria established by the FCC.
19.
Q. Why should you use our Service? A.We give you our best rate up
front without the games or hassles other carriers place
on their clients. If you ever become dissatisfied with the
service for any reason, you can cancel at any time and return
to your previous carrier. We want to earn your long-distance
business everyday!
